Terms and Conditions

1. Terms

By accessing the website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

I. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on the website;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on the website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall we or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete or current. We may make changes to the materials contained on its website at any time without notice. However, we do not make any commitment to update the materials.

6. Links

We have not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

7. Modifications

We may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Refund policy

8.1. Nature of Services Bold Digital provides digital services, including but not limited to Website Development, AI Voice Agent configuration, and Digital Marketing campaigns. Unlike physical goods, these services involve significant human labor, intellectual property, and server costs that cannot be "returned." As such, refunds are governed by the stage of the project as detailed below.

8.2. Cancellation Before Project Commencement If you wish to cancel your order before we have started any work or incurred any costs (e.g., purchasing domains, software licenses, or server setup):

You are eligible for a refund minus a 5% administration fee.

Why this fee? Our payment processor (Paystack) charges non-refundable transaction fees on every sale. This administration fee covers those costs so our business does not suffer a loss on cancelled orders.

8.3. Cancellation During Active Projects Once work has commenced (e.g., the design phase has started, or AI workflows are being scripted), refunds are calculated based on the work already completed:

Milestone-Based: If a project is cancelled midway, we will deduct a pro-rated amount equivalent to the hours of labor already spent and any third-party costs (e.g., API credits, hosting fees) already paid. The remaining balance will be refunded to you.

Non-Refundable Costs: Any payments made for third-party software, domain names, or premium plugins are non-refundable once purchased on your behalf.

8.4. Completed Services Once a service has been delivered, approved by the client, or deployed live (e.g., the website is live, the AI Agent is active, or the marketing campaign has launched), no refunds will be issued. We offer a revision period as defined in your specific service agreement to fix any errors or dissatisfaction, but the fees paid are final.

8.5. Digital Downloads & Subscriptions

Digital Products: Any instant-download templates or assets are non-refundable once downloaded.

Recurring Marketing/AI Services: Cancellations for recurring services must be made 30 days before the next billing cycle. We do not offer refunds for partial months of service.

8.6. Refund Processing (Paystack)

Method: All refunds are processed back to the original payment method used (via Paystack). We cannot refund to a different bank account or card.

Timeline: Please allow 5 to 10 working days for the funds to reflect in your account after we have processed the refund. This timeline is determined by the banking system and is out of our control.

Transaction Fees: As noted in clause 8.2, transaction fees charged by Paystack during the initial purchase are not returned to us and will be deducted from your total refund amount.

8.7. How to Request a Refund To request a refund or cancellation, please contact us at [email protected] with your Transaction Reference (found in your receipt).

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.